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17 | P a g e October 25 • Assist the applicant in understanding the regulations governing eligibility and receipt of benefits. The Eligibility Worker shall inform the applicant of the availability of the regulations affecting eligibility as found in the Administrative Rules of Montana (ARM), 37.70.101 through 37.70.901. Copies of applicable Administrative Rules are available online and may be viewed in the office of the Intergovernmental Human Services Bureau (IHSB), Human and Community Services Division, Department of Public Health and Human Services, P.O. Box 202956, Helena, Montana 59620-2956. • Provide the applicant with the information needed to understand their rights and responsibilities. • Provide the applicant with information needed to understand the scope of the Program LIHEAP/Weatherization Assistance Program (WAP). • Make referrals to other sub-grantees and other divisions within the Department of Public Health and Human Services (DPHHS) when it appears that the individual or household may be eligible and/or benefit from access to other services. • Review all necessary forms for accuracy and completeness. • Document verification of information provided by the applicant for all members of the household. Review Montana Integrated System to Improve Customer Service (MUSE) which includes wage and unemployment benefit information. • CHIMES Universal Inquiry step will run verifications through all applicable interfaces, including MUSE, during data entry of application materials. • Make collateral contacts, if necessary, to complete eligibility determination. • Determine eligibility within forty-five (45) days of receipt of a completed application. If the forty-fifth day falls on a weekend or holiday the Sub-grantee has until the next business day to approve or deny the case. • Notify applicants of determination of eligibility within forty-five (45) days of receipt of a completed application or forty-five (45) days from the date the last About Your Case (AYC) notice was sent. Written notice of the determination is automatically generated and sent to applicants, by CHIMES when assistance has been authorized, denied, terminated, or pending. The AYC notification states action taken, and the benefit amount authorized. If benefits are denied, AYC notification states denial or termination reason(s), and the individual's right to request a Fair Hearing. • If there are extenuating circumstances that prevent notification of eligibility within forty- five (45) days, contact your Field Monitor and enter notes in