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106 | P a g e October 25 Current and future program year payments of LIHEAP benefits will be reduced by the full amount of prior overpayments, unless any of the following apply: • The administrative costs would exceed the amount of overpayment. • The fuel vendor returns the overpayment to the State. • The recipient chooses to repay the overpayment in full. • The recipient chooses to set up a repayment agreement. Future LIHEAP and Weatherization benefits should not be provided until all overpayments are paid in full or departmental approval is provided. There are no payments made by the LIHEAP computer system after a participant’s closure date. UNDERPAYMENTS: Whenever a fuel vendor or participant has received an underpayment, notify your IHSB Field Monitor for assistance in data entry requirements, if required. Note: Overpayments and Underpayments are issued through CHIMES Benefit Issuance → LIHEAP Overpayments/Underpayments 6.9 Client Request for Copy of File If a fair hearing has been requested, the client must be given copies of anything in the file related to the issue at the hearing without charge, including case notes. If a client requests a copy of their entire file (over and above that related to a fair hearing or when no fair hearing has been requested), the Sub-grantee may charge a fee and/or staff time for copying the file pursuant to Sub-grantee policy. EXCEPTIONS: The client is not entitled to anything in his file that was placed there with the expectation of privacy such as: • The name of a person who stated they wish to remain anonymous who gave a tip to the Sub-grantee regarding potential fraud by said client. • Protected Criminal Justice Information. Information received from a law enforcement Sub-grantee or officer that is not open to the public at that time. This would include a police officer call who is investigating a crime about this client.