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105 | P a g e October 25 • To provide statistical reports on fraud activities. FRAUD INVESTIGATOR'S CHECKLIST: The following items are presented here to show the kind of contact an investigator from the Fraud Unit will have with the staff of the sub- grantee. These are some, but not all, of the Fraud Unit Investigator work steps. • Discuss the case record with the sub-grantee staff who handled the case. • Obtain all documentation that will help in the prosecution of the case, including those items that are not part of the case record. (e.g., payment checks issued by the Department, checks on behalf of the recipient issued by the Department, business office ledger cards or printouts, payroll and personnel information, court records, insurance policies, rent receipts, etc.) • Review the case record and other evidence with the prosecuting attorney. • Interview all witnesses as to the facts alleged in the fraud complaint. 6.8 Incorrect Payments • If a LIHEAP vendor or fuel account number has been incorrectly entered in CHIMES the fuel vendor must return the benefit to IHSB, and the benefit reissued to the correct vendor or account. o Sub-grantee must update CHIMES data and notify their monitor. o Use case notes to provide details on the requested return from the vendor. Add the date of the request and any additional helpful information. • When a dwelling type, income amount, resource amount, number of bedrooms and/or fuel type changes or has been incorrectly entered into CHIMES, it must be corrected to determine accurate benefit provision. o When a change is made which affects the benefit amount or fuel type a new AYC will be automatically generated and sent via CHIMES. OVERPAYMENTS: When a fuel vendor or participant has received an excess payment, notify your IHSB Field Monitor for assistance, if required. When it has been determined that a sub-grantee’s administrative error resulted in an overpayment of LIHEAP benefits and weatherization, the Department may require the sub- grantee to repay the entire overpayment to the Department. When the recipient is required to return the overpayment, the sub-grantee must send an overpayment letter and Fair Hearing Notification letter. (See Appendix B for the overpayment letter template and Right to a Fair Hearing Notification letter.)