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101 | P a g e October 25 o Lead LIHEAP staff must train additional/seasonal LIHEAP workers using Sub- grantees’ internal training or onboarding procedures. o Ensure that LIHEAP workers have the basic tools and technology training to successfully perform the job. • Communicate any problems or additional training needs to HCSD as applicable throughout LIHEAP season. 6.4 Quality Improvement Sequence

If the monitoring process results in the identification of repeat findings, corrective actions, or deficiencies, a Quality Improvement Plan (QIP) including appropriate metrics and timeline for required action may be requested from the Sub-grantee. The IHSB staff will consider the seriousness of the identified issue(s) and may exercise discretion on whether a Quality Improvement Plan is appropriate or necessary. Examples include, but are not limited to the following: • A repeat finding, corrective action or deficiency that has not been resolved within a reasonable timeframe. • Failure of a Quality Control Inspector to adequately inspect weatherization jobs using the approved DOE field guide. • Failure of the Sub-grantee to sufficiently monitor sub-recipients. • A deficiency involving waste or abuse.