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in the PMT TYPE field and the provider’s identification number in the PRVDR/CLI ID field and press the enter key to view a provider’s check detail. 2. Review the payment history in JAWS including when benefits were issued and the status of each payment. The most recently issued benefit is listed first. Participant payments are posted to the individual’s MasterCard account. Provider payments are issued in check form. 3. If the benefit has been paid, the case manager will provide the payment date and amount. The case manager will then: a. Instruct the participant to contact the customer service unit for further details. b. Verify the provider’s mailing address on the Maintain Resource Service Agency (MRSA) screen. 4. If the benefit has not been processed or paid, determine whether is payment is due and take the appropriate case action(s) to resolve the issue. Participation stipends must be authorized (by entering “Y”-Yes) on the TANF Attendance Report (ARPW) pop-up window, in order for the payment to be processed. The ARPW pop-up window is accessible from the Component Attendance Report Selection (SCAR) screen. Once attendance has been entered and JAWS has processed the screen, the case manager cannot modify the ARPW screen to authorize participation stipend payments. The case manager will have to create an underpayment record to process the payment if it is determined the participant is eligible for the payment. Work stipends must be authorized on the Authorize Transportation Stipend (TSAU) screen by the end of the benefit month. Once the benefit payment month has ended, the case manager will have to create an underpayment record to process the payment if it is determined the participant is eligible for the payment. Should the participant, provider or case manager have unresolved questions, after the case manager and/or supervisor have viewed all applicable screens in JAWS, an e-100 form will be submitted to the Help Desk for assistance. The complaint will be handled at the local level. County staff will never instruct a participant to contact State Office staff (Economic Assistance

or Budgets and Accounting.) MISSISSIPPI [ TANF WORK PROGRAM - PAYMENT PROCESS: PAYMENT PROCESS]

Revised 02 - 01 - 11