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the appropriate REASON CODE to identify the specific reason for the underpayment. Free form space (DESCRIPTION field) is provided to allow the case manager supervisor to enter additional comments deemed necessary. If “OT-other” is entered as the REASON CODE, an entry in the DESCRIPTION field is mandatory. Refer to the JAWS User Manual, Chapter 13, Section 9, for the system procedures for processing work (transportation) stipend under payments. When a TANF supportive service (work stipend, participation stipend, and work-related expense) underpayment occurs, the case manager will determine the reason for the underpayment, time period for the underpayment and the underpayment amount due. When a client underpayment is successfully processed in JAWS, the expense will be paid after the close of business and the benefit will be available to the participant the next day. If the underpayment is for a vendor/provider, the expense will be paid and a check generated after the close of business on Friday. Ten (10) days should be allowed for receipt of checks. HANDLING COMPLAINTS Handling Client/Resource Service Provider Complaints If a participant or resource service provider complains that a supportive service payment (work stipend, participation stipend, or work related expense) has not been received, the case manager will: 1. Inquire in JAWS on the appropriate check history screen. The Check History Inquiry (ICHI) screen must be accessed to view the participant’s check detail for participation stipend payments and job retention bonus payments. The Transportation Stipend Check History (TSHI) screen must be accessed to view the participant’s check detail for work stipend payments. Payment of a work-related expense incurred by a participant is paid directly to the resource service provider (not the participant). The case manager will: c. Access the Work Related Expenses Selection (SOWR) screen, locate the provider’s identification number and then access the Invoice Selection (SINV) screen, enter the provider’s ID number and press the enter key to display the invoice amount and payment date or [TANF WORK PROGRAM-PAYMENT PROCESS:

MISSISSIPPI PAYMENT PROCESS]

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b. Access the Work Related Expenses Selection (SOWR) screen, locate the provider’s identification number and then access the Check History Inquiry (ICHI) screen, enter an “S” MISSISSIPPI [ TANF WORK PROGRAM - PAYMENT PROCESS: PAYMENT PROCESS]

Revised 04 - 01 - 12