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MISSISSIPPI
Volume III | Chapter 9
Revised 10-01-14
Proper case documentation is critical. Case documentation acts as the foundation for all work done with the participant and captures information not found on other forms or system screens. Case documentation captures details of contacts with the client, internal staff, other agencies, service providers, employers, etc. Case Documentation entered on the PACR screen must, at a minimum, include: • DATE and manner of contact (telephone, fax, visit, etc.) • WHO made the contact (client, provider, employer, etc.) including title and business name, if applicable • WHY was contact made (purpose/reason) • WHAT information was provided or what did they do while in the office, etc. • HOW did you assist them (actions taken, decisions made, assignments of tasks for next steps, etc.) • WHEN are action items/assignments due (call back, submit by, come in, etc.) • SIGNATURE/NAME of person writing the case documentation NOTE: JAWS automatically captures the case worker’s PCN number and the date the documentation was entered. Case records are also documented with system codes and closure reasons. Appropriate codes must be used. When a component is closed, the remarks line must be used to further explain the closure code. For instance, if the closure code is PE (placement ended) use the remarks field to explain why the placement ended, e.g., no funding, no longer needed, insufficient skills, etc. If the closure code is SC (successfully completed) explain, e.g., GED / CNA certification obtained, six-month placement completed, 12 months exhausted, completed training, but no job found, etc. Explain why an individual is no longer working, e.g., started new job at Kroger on MM/DD/YYYY, fired for insubordination, excessive absences, etc. If the remarks field does not have sufficient space, make reference to the PACR screen to locate the documentation, e.g., refer to PACR entry dated MM/DD/YYYY for documentation. Case workers should not use the PACR or CADO screens to simply repeat documentation that can be found on other JAWS and MAVERICS screens, e.g., the attendance report pop-up window on the SCAR screen displays the date a worker enters attendance data; therefore, it is not necessary to document the PACR screen. TANF TOTAL EARNED INCOME DISREGARDS FOR PAID WORK ACTIVITIES As an