34.7 Providing Replacement EBT Cards or PINs.

A. EBT card replacement occurs when a household member reports their card was: 1. Lost; 2. Stolen; or 3. Damaged. B. MDHS, through the EBT Vendor, must place the replacement EBT card in the mail within (two) 2 business day following notice from the household of the loss, thief or damage. C. MDHS must ensure that households cannot access more than one account in the EBT system. D. MDHS must place an immediate hold on accounts at the time notice is received from a household regarding the need for a card or PIN replacement. E. Once a household reports their EBT card has been lost or stolen, MDHS must assume liability for benefits subsequently drawn from the account and replace any lost or stolen benefits to the household. F. MDHS or its EBT Vendor must maintain a record showing the date and time of all occurrences of households reporting their card is lost or stolen. Source: 7 CFR §274.6(b) Revised: March 2022