1.14 Quality Control Reviews.

A. Federal regulations require as part of the Performance Reporting System Quality Control (QC) Staff to review a sample of households in two categories: 1. Households which are participating in SNAP (called active cases) and 2. Households in which participation was denied, suspended or terminated (called negative cases). B. Scope: Reviews are conducted on active cases to determine eligibility and the correct basis of issuance and reviews are conducted on negative cases to determine the validity of denials and closures. C. Purpose: The objectives of quality control reviews are to provide: 1. Procedures for measuring the validity of the SNAP caseload; 2. A method for determining error rates; 3. A consistent flow of information on which to base corrective action at all levels of administration; 4. A basis for setting MDHS’ liability for errors that exceed the national performance measure. Source: 7 CFR §275.10 Revised: March 2022