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pg. 79 Duplicate Application Procedures If an agency receives a duplicate application, the agency must send a locally drafted letter, or the Energy Assistance Notice of Denial (Reference Forms Section), to the applicant. After approval for an individual or household member for EA, they cannot receive approval again within the same program year. The LIHEAP EA system does not allow entry of a duplicate application. Application Process The registration and application process begins with the date the agency receives the application, whether centrally or in an outreach office. For contracted agencies that process applications centrally, the date received refers to the date the agency received the application whether it was submitted by mail, in-person, electronically or faxed to an outreach office or to the central location. This date will be stamped or recorded on the LIHEAP application and is considered the application date with all processing time frames beginning on this date. Processed is defined as date the final eligibility determination is completed according to the E1AC screen. Staff will register the application within three (3) working days of the date stamped- recorded date. Staff will process the application within thirty (30) calendar days of the date stamped-recorded date. Register the EA component of LIHEAP on the E1RG screen. If the application involves processing for the ECIP component of LIHEAP, you will need to also record the applicant in Missouri CAN MIS. Buttons – Links At the bottom page of the EA screens, you will see a series of buttons and links with the other screens’ transaction IDs.  Buttons  Are displayed in gray boxes and when clicking on a button,  When clicking a button, the applicant information will be carried to the next screen.  Links  Are displayed with an underline when scrolled over  When clicking on a link, the applicant information will not be carried to the next screen. LIHEAP FY The LIHEAP FY is located on all LIHEAP screens. The FY field defaults to the current program year.