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pg. 78 of income.  If the assisted rental payment is paid directly to the household. The assisted rental payment will be included as income to the household.  If the assisted rental payment is paid directly to the landlord, it will not be counted as income. Only the amount of rent actually paid by the applicant will be used to determine the benefit level.  If the household fails to provide an adequate explanation or if rent is not being paid, the application will be denied.  If the applicant is living in subsidized housing, use only the amount paid by the applicant, not the total rental charges to determine the benefit amount. Duplicate Applications A duplicate application may be received when an applicant that has already provided an application for the current LIHEAP program year sends another application. Upon entering a duplicate application, a message will display, "SSN is Active in Case XXX-XX-XXXX". Verify the SSN was entered correctly and was not miss typed. There are several legitimate reasons for this to occur.  Client was denied and they are reapplying.  Client made corrections.  Client may have moved.  Accidently used for ECIP request You will need to review each application to determine the reason for the duplicate application. If the SSN is a member associated to another case, you will need to review the related case to determine if the member has received EA benefits in another household. You will also need to review the E1AP screen to determine if the applicant is applying and using the same address. If so, you may need to contact the applicant to determine who the household members are for each application. If the SSN you have entered is an applicant, the E1RG screen will populate with the applicant’s information. Registration cannot be completed until the reason for the duplication has been resolved and corrections completed. The correct SSN and status of Pending in Progress, Eligible, Approved, Approved Payment in Process, Ineligible or Denied will determine the appropriate steps to register the application on E1RG. A household which uses multiple energy sources (ex: electricity and natural gas), must be considered one (1) household for purposes of the LIHEAP. Household members may not complete two LIHEAP applications with each claiming one of the sources of energy used by the household in order to receive an EA benefit for multiple sources of energy. Additional sources of energy may qualify for ECIP should the source be in crisis.