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pg. 48 If an agency receives a bill from a household that indicates they are disconnected or in threat of disconnect, contact the household to determine if ECIP assistance is needed to resolve the energy crisis. Renters' heating and cooling costs included in their rental payment will not be entitled to receive ECIP benefits. Landlord cases, in which the landlord sends a fuel bill to the renter, are eligible to receive ECIP benefits if the agency receives verification verbally or in writing from the landlord that the applicant's service is in crisis. Document this information on the E1CN screen and maintain in the case record. Applicants receiving ECIP benefits will be notified in writing by the agency.  On the eligibility status of their application  The type(s) and amount of assistance they will receive.  The amount of payment made on their behalf to a home energy supplier. ECIP cases will be considered in compliance with section 2604(c) of the LIHEAP statute so long as the energy crisis is resolved within eighteen (18) and/or forty- eight (48) hours of the date received. In the absence of a home energy bill, verbal confirmation may come from the home energy supplier. The verified disconnect date must be documented on the E1CN screen. Applications received where the home energy source is already terminated or due to be terminated any time must still have the energy crisis resolved within the required timeframe(s) as dictated by section 2604(c) of the LIHEAP statute. Due to the short timeframes for processing ECIP, it is not necessary for an agency to verify a customer has applied a direct payment for EA to the energy supplier prior to approving ECIP payments. Service Crisis Application Procedures These are crisis applications for low propane, fuel oil, wood, prepaid electric, and repairs/replacements.  If claiming crisis, the worker must determine if the application has been received. If not, mail an application to the individual. The agency must mark these applications to identify them when returned.  For pre-paid electric customers:  If an application is on file, document the fuel supplier, account name, account number, address, fuel source, and the amount needed to resolve the crisis or amount to maintain service for thirty (30) calendar days.  The agency should confirm a monthly average for the pre-paid electric customer to determine the amount required to maintain service for thirty (30) calendar days. Record this information on the E1CN screen.