Page 52

pg. 47 ENERGY CRISIS INTERVENTION PROGRAM – ECIP ECIP must be requested by the client. Suppliers cannot submit a bill to the agency requesting ECIP payment on behalf of the client. The State of Missouri defines a crisis as:  A receipt of a termination or disconnect notice indicating a specific disconnect date.  A final billing statement advising the account has been terminated.  A propane-fuel oil tank is filled at less than 20% capacity.  The customer is a COD customer.  Pre-paid electric customer indicates their pre-paid usage is about to run out.  Customer indicates fuel source is about to run out (Wood, corn pellets, kerosene, etc.). In accordance with section 2604(c) of the LIHEAP statute, if the application involves a household in energy crisis, the agency will:  Life-threatening:  Process application no later than eighteen (18) hours after a household applies for crisis benefits. Regardless if received outside of business hours.  Provide some form of assistance that will resolve the energy crisis if such household is eligible to receive such benefits and is in a life- threatening situation.  The State of Missouri defines a life-threatening situation as a household currently without energy services that could impact:  An illness or medical condition that poses an immediate risk to the health or life of any household member due to a life- threatening medical condition; or  When a life-threatening medical condition is sustained using a medical device, which requires the use of a source of energy for operation. Reasonable exclusions: Carbon Monoxide Detectors, Smoke Alarms, other devices not medically required to support life. The reasonable exclusions listed are not all inclusive. To meet one or both of these definitions, a medical statement is required. The statement does not have to identify the medical condition but must acknowledge a life-threatening condition exists.  Non-Life-threatening:  Process application No later than forty-eight (48) hours after a household applies for energy crisis benefits. Regardless if received outside of business hours.  Provide some form of assistance that will resolve the energy crisis.