Content.

(a) The orientation must contain the following topics:

(1) an overview of sections 144A.43 to 144A.4798 ;

(2) introduction and review of all the provider's policies and procedures related to the provision of home care services new text begin by the individual staff person new text end ;

(3) handling of emergencies and use of emergency services;

(4) compliance with and reporting of the maltreatment of minors or vulnerable adults under sections 626.556 and 626.557 ;

(5) home care bill of rights under section 144A.44 ;

(6) handling of clients' complaints, reporting of complaints, and where to report complaints including information on the Office of Health Facility Complaints and the Common Entry Point;

(7) consumer advocacy services of the Office of Ombudsman for Long-Term Care, Office of Ombudsman for Mental Health and Developmental Disabilities, Managed Care Ombudsman at the Department of Human Services, county managed care advocates, or other relevant advocacy services; and

(8) review of the types of home care services the employee will be providing and the provider's scope of licensure.