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COMBINED MANUAL

ISSUE DATE 12/2014

SITUATIONS REQUIRING SNAP BENEFIT REPLACEMENT

0024.06.03

MFIP: For replacing the food portion of MFIP, follow the SNAP provisions below.

DWP, MSA, GA, GRH: No provisions.

SNAP: ELECTRONIC BENEFIT TRANSFER (EBT)

Benefits accessed with an EBT card and correct PIN (personal identification number) are not replaceable.

EXCEPTION: Benefits accessed with an EBT card that purchased food destroyed in a disaster may be replaced. DHS will decide at the time of the replacement if benefits will be replaced via EBT. See 0024.06.03.15 (Replacing Food Destroyed in a Disaster).

CASH-OUT WARRANTS

Replace cash-out benefits only in the situations below. See the section listed below for limits on the replacement:

● Benefits lost in the mail or stolen before the unit receives them. See 0024.06.03.03 (Replacing SNAP Stolen/Lost Before Receipt).

● Benefits when food bought with them is destroyed in a disaster. See 0024.06.03.15 (Replacing Food Destroyed in a Disaster).

● Mutilated or improperly manufactured warrants. See 0024.06.03.18 (Replacing Damaged SNAP Cash-out Warrants).

Do not replace benefits when:

● The unit does not sign and return the Non-Receipt/Replacement Affidavit (DHS-1609) (PDF), or returns it too late.

● Cash from a negotiated cash-out warrant is stolen.

● The unit loses the benefits.

● The county agency documents the replacement request is fraudulent. See 0024.06 (Provisions for Replacing Benefits), 0025.24 (Fraudulently Obtaining Public Assistance).

● The benefit was not picked up during the period of intended use.

Also see the SNAP provisions of 0024.06 (Provisions for Replacing Benefits) for information on overall provisions for replacing benefits.

Notify clients, in writing, of denied replacement requests and of their right to appeal denial or delay of a replacement. See 0027 (Appeals).