Page 1008
COMBINED MANUAL
ISSUE DATE 01/2018
PROVISIONS FOR REPLACING BENEFITS
0024.06
For replacing the food portion of MFIP, follow the SNAP provisions.
DWP: Follow MFIP, EXCEPT the reference to replacement of the food portion of MFIP does not apply.
SNAP: Replace benefits only under specific conditions. See 0024.06.03 (Situations Requiring SNAP Benefit Replacement). Replace food destroyed in a disaster if SNAP EBT or cash-out money purchased it. See 0024.06.03.15 (Replacing Food Destroyed in a Disaster).
In some instances, there is a limit to the number of times the county agency may replace benefits. Units must also report the loss to the county agency (either orally or in writing) within certain time frames. See 0024.06.03 (Situations Requiring SNAP Benefit Replacement) for more information.
Most units requesting replacement must come into the county agency and sign a Non-Receipt/Replacement Affidavit (DHS-1609) (PDF). Units must complete the DHS-1609 to get replacements unless you can verify that a warrant has been returned to the IOC or has stale dated.
Counties may mail the DHS-1609 when clients are unable to come into the county agency office because:
● Of their age, a disability, or transportation problems.
AND ● They are unable to appoint an authorized representative. See 0005.06 (Authorized Representatives).
Unless there is documentation showing possible fraud, issue authorized replacement benefits within 10 calendar days after the unit reports benefits not received, destroyed, etc., or within 2 working days of completing the DHS-1609, whichever is later. Do not replace other warrant benefits reported as not received until 5 mailing days after issuance. The only EXCEPTION to the 5- or 6-day wait is when you can verify that worker error caused the benefit to go to the wrong address and the client will not be able to get the benefit at the incorrect address.
Follow MFIP procedures to replace cash-out warrants.
Inform clients of the right to appeal a denial or delay of a replacement. See 0027 (Appeals).