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EAP Policy Manual FFY24 FFY24 Policy Manual Changes Page 4

Chapter or Appendix Page Change • Commerce will notify the Service Provider when an emergency employee application is approved. Service Providers can check the application status history to confirm Commerce approval. • After Commerce approves the application, the Service Provider can make payments payable. Commerce documents all employee applications submitted but does not keep a copy.

18 The No Heat Emergencies (After Hours, Holidays, and Weekends) section has changed substantially and includes a detailed process so Service Providers can process these applications immediately.

22 Online Applications from SAH Households is a new section that: • Guides Service Providers to discourage Safe at Home (SAH) households from using the online application to apply. • Explains how to handle an online application received from a SAH household. Appendix 2A Instructions for SAH Participants Completing EAP Application

Appendix 2B Address Standards