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EAP Policy Manual FFY24 Chapter 15 Energy Vendors Page 15 Agreement, Internal Controls, Registration & Participation Requirements The Agreement Between Energy Vendor and Service Provider The Agreement Between Energy Vendor and Service Provider specifies the requirements to receive EAP payments to an energy vendor’s customer accounts. Signing the agreement establishes formal expectations for both parties. The agreement details the roles of the program and energy vendor including applying payments, communication, eHEAT security administration, data practices and agreement to follow the policies outlined in the EAP Policy Manual. Every energy vendor must sign an agreement in order to receive payments on behalf of a household. See the Agreement Between Energy Vendor and Service Provider. Upon request, energy vendors must provide a written price list for normal and customary services for home energy costs. This information can be provided using the Energy Vendor Price List form. Energy Vendor Internal Controls Responsibility Service Providers, energy vendors, and households are area all responsible to ensure accuracy, effectiveness, efficiency, and integrity of EAP services. Energy vendors have a role in ensuring accurate benefits by provided household account and billing status information. Inaccurate consumption or account information can affect the accuracy of a benefit and put the integrity of the program at risk. In addition, energy vendors should conduct EAP activity control measures to prevent and detect discrepancies, non-compliance, and other issues that may occur: • Conducting control measures before applying a payment to a household’s account will provide assurance that an accurate benefit is being provided. • Conducting post-payment control measures assist to identify any issues not previously detected. Energy vendors should conduct routine control measures to identify situations and to ensure compliance: • Account credits: Crisis payments don’t create a credit over $1.00 on a household’s fuel account. • Account for an unoccupied dwelling: Payments are applied to only active accounts at occupied dwellings.