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EAP Policy Manual FFY24 Chapter 15 Energy Vendors Page 3 • If less than 12 months of consumption data exists for the residence, report the available cost and the actual beginning and ending dates of the available consumption data. • If no consumption exists for the residence, report as “unavailable.” • For connected utilities: If energy service was disconnected for 30 days or more during the 12 month consumption period, the consumption date range must be changed to indicate less than 12 months of service. For example: A household has been a long term customer and between June 1 and May 30 they were disconnected for the months of December and January. Report a date range of less than 12 months (June 1 to March 30). Report consumption costs for only the 10 months of connected service. It is important that the date range is less than 12 months in this situation. • For connected utilities: If it is known a household voluntarily has their energy service disconnected for a period of warm weather months, attempt to identify 12 consecutive months of actual usage within the allowed range of June 1, 2022 and September 30, 2023. If 12 consecutive months of actual usage costs do not exist in the allowed 16 months, report a date range of 12 months, and enter the total consumption for those months (even though it includes months of voluntary shut off with no energy usage). Entering a date range of 12 months, even when the household is voluntarily disconnected for a period of time, most accurately represents the household’s annual energy costs. • For delivered fuels: If a household has a customer account for 12 consecutive months, report the entire 12-month period. Do not just show the first and last delivery dates. For example: A household has been a long term customer and received three LP deliveries (9-1, 12-1 and 3-1) between June 1 and May 30. The correct date range is June to May. Consumption data must be in the typical unit of measure used by the industry: • Natural gas:…………..…. ccf • Wood:……………………... cords • Oil:………………………...... gal • Liquid Propane Gas:…. gal • Electricity:…………........ kWh Energy vendors must be able to reproduce the cost information they provided on each household for audit purposes, upon request. Entering Household Consumption During the Program Year Energy Vendors must supply consumption throughout the program year. To provide household consumption follow these steps (for bulk/annual consumption procedures contact your local Service Provider): 1. Go to ‘Vendor Services’ menu > ‘Maintain Multiple Consumption’ tab