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EAP Policy Manual FFY24 Chapter 14 Monitoring and Technical Assistance Page 4 Program Audit Reports Within 45 calendar days of a Program Audit visit, Commerce sends a Program Audit Report to the Service Provider’s Executive Director. The report summarizes program operation, compliance findings and instruction, and timelines for corrective action. If the report includes findings or recommendations, Commerce sends a draft report to the Service Provider’s Executive Director and EAP Coordinator before issuing the final report. The Service Provider has five business days to review the draft and provide clarification for Commerce consideration in the final report. After the five day review period expires, Commerce issues the final report to the Service Provider. Corrective Action Monitoring reports may require the Service Provider to send a report of the status of corrective actions by a specific date. This report is required and must be submitted by the due date. Failure to meet any due date will count as one late report (see Appendix to Chapter 12 – Communication, Information and Reports). Technical Assistance While the Service Provider is ultimately responsible for complying with EAP policies and procedures, Commerce provides many opportunities for technical assistance, from general meetings to individual training. Commerce needs assessment process for technical assistance includes analyzing monitoring findings, Service Provider questions and program shortcomings. Minnesota Community Action Partnership (MinnCAP) and Energy Assistance Coordinator’s Association (EACA) Commerce attends and presents program information at meetings called by MinnCAP and EACA. Commerce is also available for questions at both meetings. State Initiated Meetings Commerce may initiate program policy and procedure meetings, as needed. Attendance may be required or optional, as the situation warrants. Commerce sponsors an EAP Annual Training to train Service Providers on new or changed policies, procedures, tools and areas identified as needing advancement of understanding. The EAP Annual Training is intended to identify and address program changes, promote compliance with Commerce standards and program consistency, build Service Provider skills and understanding, and enable EAP Coordinators to train their staff.