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EAP Policy Manual FFY24 Chapter 14 Monitoring and Technical Assistance Page 1 Chapter 14 Monitoring and Technical Assistance Compliance with the EAP Contract, the EAP State Plan and the EAP Policy Manual is required. The efficient operation of the program depends on adherence to these requirements. Compliance monitoring activities provide a crucial link between Commerce and the Service Provider. Information gathered through these activities ensures the regulations are being complied with uniformly and helps Commerce focus technical assistance on those Service Providers that need the most attention. In addition, aggregate information can be used to make program improvements. There are several categories of compliance monitoring activities, including on-site inspections, record reviews and targeted information gathering. Chapter Contents • Program Performance Auditors • Compliance Monitoring • Technical Assistance Program Performance Auditors Program Performance Auditors are designated Commerce staff assigned to provide monitoring and technical assistance to Service Providers. Program Performance Auditors serve as the chief liaison between Service Providers and Commerce. Specific individuals are assigned to each Service Provider, but any Program Performance Auditor can provide information or technical assistance to any Service Provider. The designated Program Performance Auditor is the primary contact for the Service Provider with Commerce. Service Providers are expected to direct any and all questions about program policies and procedures to their designated Program Performance Auditor.