Page 201

EAP Policy Manual FFY23 Chapter 10 Incidents and Appeals Page 1 Chapter 10 Incidents and Appeals This chapter details how Service Providers should identify, analyze, manage and report incidents. It also details the appeals process, policies and procedures for applicants, Service Providers and the State EAP Office at various levels of an appeal. Chapter Contents • Incidents • Overpayments and Recovery of EAP Funds • Disasters and Emergencies • Appeals Incidents Service Providers are required to report incidents to Commerce and must follow EAP policies and procedures when managing each stage of an event. These efforts assist in reducing risk to funds and negative impact to program operations and households. This chapter details how Service Providers identify, analyze, manage and report incidents. Types of Incidents Incidents are program events occurring outside of normal business activities and operations, such as: • Event Notifications: • Events including use of the Walk Away policy, subpoena or other court order requests, or an event that the Service Provider believes rises to the level of an incident and believes the State Office should be made aware. • Data Security and Breaches: • The improper release of household data to another household or third party.