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EAP Policy Manual FFY24 Chapter 9 Client, Energy Vendor, and Contractor Notification Page 1 Chapter 9 Client, Contractor, and Energy Vendor Notification The LIHEAP Act requires households and energy vendors be notified of assistance amounts. Clients receive letters informing them about the results of their applications, requests for Crisis, and requests for Energy Related Repair (ERR) services. Most household notifications require a letter produced by eHEAT, although the letter requesting additional information can be produced locally. Energy vendors are notified about their customers who receive an EAP benefit for Primary Heat or Crisis. Mechanical contractors receive notification of payments for ERR services they performed. Chapter Contents • Client Notification • Contractor and Energy Vendor Notification • Providing Private Data to Contractors and Energy Vendors Client Notification eHEAT-generated letters include the Service Provider name, address; phone number, email address and logo. See an example of each of the eHEAT letters below in eHEAT Letters Examples (Appendix 9A). • Application Received letter • Denial letters with the following reasons: • Already Served this Program Year. • End of Program Year. • Ineligible Housing Type. • Insufficient Information.