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EAP Policy Manual FFY24 FFY24 Policy Manual Changes Page 14

Chapter or Appendix Page Change Appendix 8B Address Change/Refund Letter Examples

Appendix 8C Energy Vendor Refunds in eHEAT

Appendix 8D Handling Payments and Refunds in eHEAT When a Household Moves

Chapter 9 Client, Contractor, and Energy Vendor Notification

Appendix 9A eHEAT Letters Examples

Chapter 10 Incidents and Appeals 4 Additions to the Investigation of Suspected Fraud section include: • If the household proactively reports the fraud and provides accurate and complete information to correct the application, and all overpayments are recovered, Commerce may, at its discretion, grant an exception to mandated reporting to local authorities. • If Commerce determines there is suspected fraud, Commerce may deny the application in eHEAT as “Denied Suspected Fraud.” This will not generate an automatic letter, so the Service Provider must use the Suspected Fraud Denial Letter Template (Appendix 10D) and customize