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EAP Policy Manual FFY24 Chapter 4 Primary Heat Page 3

Fuel costs should never include any of the following: • Penalties for late payment. • Interest. • Leak or pressure test fees. • Trip charges not part of a normal delivery. • Short notice deliveries. • Tank rental. • Merchandise. • Any other atypical charges. Collecting Consumption Data from Energy Vendors Consumption data is managed using eHEAT. When a household applies for EAP, Service Providers request consumption information from the household’s energy vendors. Vendors then enter information about the household’s energy consumption into eHEAT. If a vendor does not use eHEAT, Service Providers are responsible for obtaining consumption data and entering it into the system. Consumption data from 12 consecutive months is not always available. The following scenarios describe common exceptions. Less than 12 months of consumption If consumption data for a household does not span 12 months, enter the costs and time period for the available consumption data. No consumption If consumption data is not available for a household, report the consumption as “unavailable” in eHEAT. The system will use the backup matrix to determine their benefit. Consumption with disconnection If a household’s energy service was disconnected for 30 days or more during the 12-month consumption period, reduce the end date of the consumption by the number of months the household was disconnected. Consumption with voluntary disconnection If a household voluntarily has their energy service disconnected during warm weather months, attempt to identify 12 consecutive months of actual usage within the allowed 16-month range. If such as period does not exist, report consumption for any 12-month period in this window.

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Page 109

Official source

EAP Policy Manual FFY24 Chapter 4 Primary Heat Page 3

Fuel costs should never include any of the following: • Penalties for late payment. • Interest. • Leak or pressure test fees. • Trip charges not part of a normal delivery. • Short notice deliveries. • Tank rental. • Merchandise. • Any other atypical charges. Collecting Consumption Data from Energy Vendors Consumption data is managed using eHEAT. When a household applies for EAP, Service Providers request consumption information from the household’s energy vendors. Vendors then enter information about the household’s energy consumption into eHEAT. If a vendor does not use eHEAT, Service Providers are responsible for obtaining consumption data and entering it into the system. Consumption data from 12 consecutive months is not always available. The following scenarios describe common exceptions. Less than 12 months of consumption If consumption data for a household does not span 12 months, enter the costs and time period for the available consumption data. No consumption If consumption data is not available for a household, report the consumption as “unavailable” in eHEAT. The system will use the backup matrix to determine their benefit. Consumption with disconnection If a household’s energy service was disconnected for 30 days or more during the 12-month consumption period, reduce the end date of the consumption by the number of months the household was disconnected. Consumption with voluntary disconnection If a household voluntarily has their energy service disconnected during warm weather months, attempt to identify 12 consecutive months of actual usage within the allowed 16-month range. If such as period does not exist, report consumption for any 12-month period in this window.