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BAM 600 18 of 50 HEARINGS BPB 2026-014 5-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

LOCAL OFFICE REVIEW All Programs Resolve disagreements and misunderstandings quickly at the low- est possible level to avoid unnecessary hearings. On receipt of a hearing request, the hearings coordinator must schedule a meaningful in-person prehearing conference with the client and AHR and a first-line supervisor no later than the 11th calendar day from the receipt of the request for hearing. When the 11th day falls on a non-workday, the prehearing conference must be scheduled by the next workday. The client or AHR is not required to phone or meet with any department staff in order to have a hearing. Exception: For DDS disputes, do not schedule a prehearing conference unless the client or AHR requests one. Supervisory Review All Programs Upon receipt of the hearing request from the hearings coordinator, the first-line supervisor: • Reviews the disputed case action for accuracy according to policy and fact; see Corrected Case Action in this item. • Determines if the request is timely; see Interim Program Benefits Pending The Hearing in this item. Meaningful Prehearing Conference All Programs The department must assure that clients receive the services and assistance for which they are eligible. Concerns expressed in the hearing request should be resolved whenever possible through a conference with the client or AHR rather than through a hearing. The spokesperson for the local office at the prehearing conference may be anyone from the county director to a first-line supervisor.

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Page 18

Official source

BAM 600 18 of 50 HEARINGS BPB 2026-014 5-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

LOCAL OFFICE REVIEW All Programs Resolve disagreements and misunderstandings quickly at the low- est possible level to avoid unnecessary hearings. On receipt of a hearing request, the hearings coordinator must schedule a meaningful in-person prehearing conference with the client and AHR and a first-line supervisor no later than the 11th calendar day from the receipt of the request for hearing. When the 11th day falls on a non-workday, the prehearing conference must be scheduled by the next workday. The client or AHR is not required to phone or meet with any department staff in order to have a hearing. Exception: For DDS disputes, do not schedule a prehearing conference unless the client or AHR requests one. Supervisory Review All Programs Upon receipt of the hearing request from the hearings coordinator, the first-line supervisor: • Reviews the disputed case action for accuracy according to policy and fact; see Corrected Case Action in this item. • Determines if the request is timely; see Interim Program Benefits Pending The Hearing in this item. Meaningful Prehearing Conference All Programs The department must assure that clients receive the services and assistance for which they are eligible. Concerns expressed in the hearing request should be resolved whenever possible through a conference with the client or AHR rather than through a hearing. The spokesperson for the local office at the prehearing conference may be anyone from the county director to a first-line supervisor.