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BAM 401E 5 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Once designation of a new HOH is received, enter the new HOH into Bridges. Transfer of Funds If the HOH is deceased or incarcerated (prison), available benefits may be transferred to another group member who is the new HOH. Benefit transfers must be approved by policy. To request the transfer of the benefits, send an email to the appropriate policy email box; see Policy Interpretations in Bridges Eligibility Manual (BEM) 100, Introduction. Include the following information: • Case Name. • Case Number. • Name and Recipient ID of old HOH. • Name and Recipient ID of new HOH. • The reason for the transfer. Note: When issuing an over-the-counter Bridge Card to a new HOH that will receive a benefit transfer due to death or incarceration (prison) of the previous HOH, policy approval must accompany the benefit transfer request. Adjustment Processing It may be necessary for the EBT vendor to review and adjust EBT transactions. The EBT vendor and/or retailer/TPP can initiate an adjustment to resolve error and out-of-balance related to system problems. Client Initiated Adjustment Process The EBT vendor, on behalf of a client complaint, can initiate an adjustment to resolve a transaction error. The adjustment will reference an original settled transaction, which is partially or completely erroneous. The EBT vendor shall have the capability to process the adjustment and have this reflected in the client’s account. Adjustments made by the EBT vendor will cause money to be moved either to or from the client’s EBT account and will impact the daily settlement. Notification of pending debit adjustments must be provided to the department so that notification can be provided to the client. The department will issue the MDHHS-6062, Notice of Electronic Transfer Benefit (EBT) Client Adjustment Determination, within one business day of notification of the decision from the EBT vendor,