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BAM 401E 12 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Clients access their SNAP benefits: • At any FNA authorized POS retailer. • Through the use of EBT paper vouchers issued by FNA authorized merchants and retail establishments for eligible food items when: • The FNA certified merchant or retail establishment does not have technical equipment to process the EBT transaction of SNAP benefits. • There has been a technical problem that has resulted in the malfunction of the EBT system. Note: Fees are not charged for accessing SNAP benefits. PERSONAL IDENTIFICATION NUMBER (PIN) The PIN is a four-digit code which identifies the user to the EBT vendor. Anyone with access to both the PIN and Bridge card has access to the recipient’s benefits. Clients should be advised to keep their PIN a secret, memorize it, and not write the number on the card. Clients must enter the PIN each time they use an automated teller machine or point-of-sale (POS) device. When the PIN is entered, four stars will show on the screen instead of numbers to prevent anyone from seeing the clients’ PIN. PIN Selection/Change When clients receive their Bridge card, they must call the Interactive Voice Response Unit at 1-888-678-8914, use the ebtEDGE mobile application, or visit https://cardholder.ebtedge.com/, to activate their card and select a PIN. Note: Changing the PIN periodically is a method to increase account security. PIN Lock/Reset Clients have four consecutive attempts to enter the correct PIN. After the fourth incorrect attempt, clients are locked out and cannot use their Bridge card until 12:01 a.m. the next day. The client’s card