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BAM 320 9 of 12 DEPARTMENT AUDITS BPB 2025-009 4-1-2025

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Application processing. • Civil rights complaints. • Benefit issuance. • Benefit recoupment and collection. • Reconciliation and reporting. • State plans for management evaluation (ME) and Quality Control (QC). • Client complaints. • Payment accuracy. • Negative errors. Frequency of Reviews The ME is conducted annually. Central and Local Office Responsibilities Most of this audit is conducted in central office using statewide data. However, one or more local offices may be reviewed. The audit begins with an entrance conference which introduces the auditing staff to the state and explains the areas that will be reviewed during the audit. The actual review typically takes three working days, with one day spent in local offices. Prior to the review, central office selects a local office for review and requests that specific cases be pulled for review. Local offices are usually given time to prepare for the review. Federal auditors are usually assigned to a designated staff person at each local office to provide information relative to the review. Once the review is completed at the local office, an exit conference is held in central office. The results of the review are presented to the department in a writ- ten report. The department then has 60 days to respond regarding corrective actions. Local offices are responsible for correcting any errors cited in individual cases.

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Page 9

Official source

BAM 320 9 of 12 DEPARTMENT AUDITS BPB 2025-009 4-1-2025

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Application processing. • Civil rights complaints. • Benefit issuance. • Benefit recoupment and collection. • Reconciliation and reporting. • State plans for management evaluation (ME) and Quality Control (QC). • Client complaints. • Payment accuracy. • Negative errors. Frequency of Reviews The ME is conducted annually. Central and Local Office Responsibilities Most of this audit is conducted in central office using statewide data. However, one or more local offices may be reviewed. The audit begins with an entrance conference which introduces the auditing staff to the state and explains the areas that will be reviewed during the audit. The actual review typically takes three working days, with one day spent in local offices. Prior to the review, central office selects a local office for review and requests that specific cases be pulled for review. Local offices are usually given time to prepare for the review. Federal auditors are usually assigned to a designated staff person at each local office to provide information relative to the review. Once the review is completed at the local office, an exit conference is held in central office. The results of the review are presented to the department in a writ- ten report. The department then has 60 days to respond regarding corrective actions. Local offices are responsible for correcting any errors cited in individual cases.