Page 33

BAM 115 33 of 36 APPLICATION PROCESSING BPB 2026-003 2-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

If there is reasonable cause to believe an adult or child has been abused, neglected or exploited, make a referral immediately by call- ing 1-855-444-3911. For all other service programs follow local office procedures. FIP and MA Only Inform individuals under age 21 of the Early and Periodic Screening, Diagnosis and Treatment (EPSDT) program. At an in- person interview, give the client MSA Pub. 491 or 498. Use local office procedures for EPSDT scheduling and/or transportation. CASE ASSIGNMENT All Programs Bridges assigns cases to the next available specialist based on the specialist’s Manage Office Resources profile and/or special skills such as language, long-term care etc. Application assignment does not differentiate between case managers and non-case managers (NCM). If a cash application is assigned to an NCM, and Bridges builds a FIP or RCA Eligibility Determination Group (EDG), reassignment to a case manager must be accomplished manually. PROCESSING DELAYS All Programs If an application is not processed by the SOP date, document the reason(s) in the case record. Document further delays at 30-day intervals. Exceeding the SOP cannot be the sole reason for a denial. When one program approval/denial will exceed the SOP, certify eli- gibility results for any others such as FAP within the SOP, if possible.

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Page 33

Official source

BAM 115 33 of 36 APPLICATION PROCESSING BPB 2026-003 2-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

If there is reasonable cause to believe an adult or child has been abused, neglected or exploited, make a referral immediately by call- ing 1-855-444-3911. For all other service programs follow local office procedures. FIP and MA Only Inform individuals under age 21 of the Early and Periodic Screening, Diagnosis and Treatment (EPSDT) program. At an in- person interview, give the client MSA Pub. 491 or 498. Use local office procedures for EPSDT scheduling and/or transportation. CASE ASSIGNMENT All Programs Bridges assigns cases to the next available specialist based on the specialist’s Manage Office Resources profile and/or special skills such as language, long-term care etc. Application assignment does not differentiate between case managers and non-case managers (NCM). If a cash application is assigned to an NCM, and Bridges builds a FIP or RCA Eligibility Determination Group (EDG), reassignment to a case manager must be accomplished manually. PROCESSING DELAYS All Programs If an application is not processed by the SOP date, document the reason(s) in the case record. Document further delays at 30-day intervals. Exceeding the SOP cannot be the sole reason for a denial. When one program approval/denial will exceed the SOP, certify eli- gibility results for any others such as FAP within the SOP, if possible.