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BAM 115 20 of 36 APPLICATION PROCESSING BPB 2026-003 2-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

MA Only Do not require in-person interviews as a condition of eligibility. Telephone Interviews CDC and FAP Only Conduct a telephone interview at application before approving benefits. However, conduct an in-person interview if one of the following exists: • The client requests one. • The specialist determines if it is appropriate. For example, the information in the application is suspected to be fraudulent. • Do not require an in-office interview if the client is experiencing a hardship which prevents an in-office interview. Instead, conduct the in-person interview at the client’s home or another agreed-upon location. Hardship conditions include but are not limited to illness, transportation difficulties, work hours, etc. • The application is a joint SDA/RCA and FAP application; see Jointly Processed SDA/RCA and FAP Applications in this item. Note: When conducting a telephone interview, ask the caller a question only the head of household could answer (such as last four digits of his/her SSN, date of birth, etc.) to ensure the identity of the caller. The best practice is to document the case record with the answer to the question. CDC Only If an application is submitted in which the CDC asset question is not addressed, the client must be asked during the telephone interview if the program group has assets that exceed $1 million. FIP Only Note: The specialist must conduct an interview at application with each adult mandatory group member before approving benefits. When conducting a telephone interview, ask the caller a question only the individual being interviewed could answer (such as last four digits of his/her Social Security number, date of birth etc.) to ensure the identity of the caller. Document the case record with the