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BAM 105 7 of 20 RIGHTS AND RESPONSIBILITIES BPB 2026-016 7-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Allegations of inappropriate or rude behavior of the MDHHS staff. • A group's complaint of FAP closure due to incomplete or untimely recertifications. • Allegations the specialist is unresponsive or not acting in a timely manner. Local offices must continually update any complaints and provide detail regarding their efforts at resolution within the database. When new complaints or information regarding prior complaints is received, local offices must make every effort to update the information within 48 hours. Individuals may send complaints about the FAP program to any of the offices listed below: • The appropriate MDHHS local office or self-service processing center. See the MDHHS directory at MDHHS Internet/Inside MDHHS/County Offices/Map of County Offices for office locations. • The Specialized Action Center; see address in Right to Nondiscrimination section in this item. • The Food and Nutrition Service (FNS) regional office: U.S. Department of Agriculture FNS Midwest Regional Office 77 W. Jackson Blvd., 20th Floor Chicago, Illinois 60604-3507 CLIENT OR AUTHORIZED REPRESENTATIVE RESPONSIBILITIES

Responsibility to Cooperate All Programs Clients must cooperate with the local office in determining initial and ongoing eligibility. This includes completion of necessary forms; see Refusal to Cooperate Penalties in this item. Clients must completely and truthfully answer all questions on forms and in interviews.

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Page 7

Official source

BAM 105 7 of 20 RIGHTS AND RESPONSIBILITIES BPB 2026-016 7-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Allegations of inappropriate or rude behavior of the MDHHS staff. • A group's complaint of FAP closure due to incomplete or untimely recertifications. • Allegations the specialist is unresponsive or not acting in a timely manner. Local offices must continually update any complaints and provide detail regarding their efforts at resolution within the database. When new complaints or information regarding prior complaints is received, local offices must make every effort to update the information within 48 hours. Individuals may send complaints about the FAP program to any of the offices listed below: • The appropriate MDHHS local office or self-service processing center. See the MDHHS directory at MDHHS Internet/Inside MDHHS/County Offices/Map of County Offices for office locations. • The Specialized Action Center; see address in Right to Nondiscrimination section in this item. • The Food and Nutrition Service (FNS) regional office: U.S. Department of Agriculture FNS Midwest Regional Office 77 W. Jackson Blvd., 20th Floor Chicago, Illinois 60604-3507 CLIENT OR AUTHORIZED REPRESENTATIVE RESPONSIBILITIES

Responsibility to Cooperate All Programs Clients must cooperate with the local office in determining initial and ongoing eligibility. This includes completion of necessary forms; see Refusal to Cooperate Penalties in this item. Clients must completely and truthfully answer all questions on forms and in interviews.