3. PROCEDURES FOR REPLACING BENEFITS STOLEN ELECTRONICALLY
Benefits used unlawfully for non-household members can only be replaced when the benefits were accessed as a result of card skimming, card cloning, phishing or other electronic acquisition of the EBT card number and PIN.
The household must submit an Electronically Stolen Benefits Application (ESBA) timely.
Claims for benefits stolen electronically on or after October 9, 2023, are timely if they are received within 30 days of the benefits being used.
Claims for benefits stolen on or after October 1, 2022 but before October 9, 2023, are timely if received by November 8, 2023.
Benefits stolen before October 1, 2022, are not eligible for replacement.
The completed ESBA shall include:
the following information about the claimant
their first and last name,
their ACES ID# (or if the claim is being made by an authorized representative, the ACES ID# of the individual they are representing),