(a)Notwithstanding the provisions of § 9-602 of the…#
(a) Notwithstanding the provisions of § 9-602 of the Criminal Law Article and subject to subsections (b), (c), (d), and (e) of this section, the Comptroller may monitor and record incoming telephone calls to employees of the Comptroller’s call centers to telephones within the offices of the Comptroller for training, quality control, and employee safety purposes.
(b)Any monitored or recorded telephone call shall contain…#
(b) Any monitored or recorded telephone call shall contain a notice to the telephone caller that “Your call may be recorded or monitored for training and quality control purposes”.
(c)(1) The Comptroller may record or monitor incoming…#
(c) (1) The Comptroller may record or monitor incoming calls to the Comptroller’s call centers only.
(2) The Comptroller may not record or monitor calls to or from direct individual lines in the Office of the Comptroller.