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A. Notice of Pending Status.
(1) The local department shall send a notice of pending status to the applicant if the:
(a) Application is not complete; or
(b) Local department does not make a decision on eligibility within 30 days after filing.
(2) If the local department caused the delay, the notice shall include the:
(a) Reason for the delay; and
(b) Any action that the household or the local department must take.
(3) If the household does not complete the application before the end of the 30-day period, the notice shall include:
(a) The action the household is required to take; and
(b) A warning that the local department shall deny the application if it is not completed within 60 days of its filing date.
(4) If the local department failed to schedule the first interview within 30 days of the filing date, the notice shall include:
(a) The date of the appointment;
(b) A list of any verification needed; and
(c) A warning that, if the application is incomplete at the end of the 60-day period after the filing date because of any failure of the household, the local department shall deny the application. B. Delay Caused by the Local Department.
(1) If the local department caused a delay in the application process, the local department shall:
(a) Continue to process the application; and
(b) Calculate the benefit from the filing date as described in Regulation .14I of this chapter.
(2) Local department caused delays include, but are not limited to, the local department's failure to:
(a) Offer or provide assistance to the household to complete the application form;
(b) Notify the household with a statement of required verification or to allow the household 10 days after the local department's request for verification;
(c) Explore and attempt to resolve with the household, unclear or incomplete information;
(d) Notify the household that it could reschedule a missed interview; or
(e) Notify the household that:
(i) Certain members are required to register for work, or
(ii) The household is allowed 10 days after the notification to register the members. C. Delay Caused by the Household.
(1) If the application is completed after the 30th day and before the 60th day due to a delay caused by the household, the benefit calculation is from the date the household takes the required action.
(2) Household caused delays include, but are not limited to, the household's failure to:
(a) Cooperate with the local department in resolving unclear or incomplete information provided at the interview;
(b) Register household members for work;
(c) Provide missing verification; or
(d) Reschedule a missed appointment.