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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL VERIFICATION Section 408 Page 11

REVISED OCTOBER 2025 accurate third-party verification. The local department must request the household to name another collateral contact when necessary. The local department is responsible for obtaining verification from acceptable collateral contacts. F. The local department may only disclose customer information necessary to obtain the required verification. a. Do not disclose information provided by the household when verifying customer information with a collateral contact. b. Do not disclose that the household applied for SNAP benefits. c. Do not suggest the household has done anything wrong.

408.12 Discrepancies When information from another source contradicts statements made by the household, local departments must give households a reasonable opportunity to resolve discrepancies before determining eligibility.

408.13 Narration Case records must be narrated to support eligibility, ineligibility, and SNAP benefit level determination. Narration must be in sufficient detail to enable a supervisor or reviewer to determine the reasonableness and accuracy of the determination. The narration must also include any additional information regarding the applicant/recipient relevant to the determining eligibility. Some examples of narration include: A. The reason for the withdrawal of an application, if any was stated by the household, and the withdrawal was confirmed; B. Details regarding refusal to cooperate;