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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance (SNAP) Manual CUSTOMER RIGHTS AND RESPONSIBILITIES Section 403 Page 9

REVISED OCTOBER 2024 1. QC notifies the LDSS via the QC 35 form to impose a penalty. 2. Effective October 1, 2011, the form identifies the individual who refused to cooperate. K. Non-Cooperation with a Quality Control Review 1. Case managers will enter one of the following codes on the PROGRAM REQUEST screen in the Eligibility and Enrollment (E&E) system: ● Reason code 583 to identify an individual who refuses to cooperate with a federal QC review. ● Reason code 556 to identify an individual who refuses to cooperate with a state QC review. 2. Reason codes (556 or 583) are now applied at the client level. This ensures the penalty follows the non-cooperating individual until the expiration of the penalty period or the individual complies. 3. When reason code 556 or 583 is entered for a child under 18, an error message, “REASON CODE (556 or 583) CANNOT BE ENTERED FOR CHILD UNDER 18” is displayed on the Program Request screen and the user will not be allowed to proceed until the 556 or 583 code is removed. 4. When an individual is coded 556 or 583 on the Program Request screen, the entire household is ineligible as long as the penalized individual remains in the household. 5. When an individual coded 556 or 583 on the Program Request screen leaves the household, the remaining household members can have eligibility determined under normal SNAP rules. 6. When an individual coded 556 or 583 on the Program Request screen leaves the household and becomes a part of another SNAP household, the household becomes ineligible for SNAP benefits for the remaining period of ineligibility as long as the individual remains in the household. Example 1 Mr. Marks, 35, his wife and 5-year-old son receive SNAP benefits. He refused to cooperate with a State QC review. His penalty period is effective October