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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance (SNAP) Manual CUSTOMER RIGHTS AND RESPONSIBILITIES Section 403 Page 1

REVISED OCTOBER 2024 403.1 Purpose

This section describes the general rights and responsibilities of applicants and recipients of Supplemental Nutrition Assistance Program (SNAP) benefits.

403.2 Rights Under the Privacy Act of 1974

Inform the household of its rights under the Privacy Act of 1974 when personal information or Social Security Numbers are requested. These rights are:

A. The legal basis for the request and whether it is voluntary or mandatory to give the information.

B. The uses which may be made of the information.

C. To whom the information may be disclosed outside the U.S. Department of Agriculture; and

D. The effects of not providing all or part of the information.

NOTE: Even though personal information must be furnished voluntarily, the local department may deny or terminate SNAP benefits if the withheld information is required for verification purposes and there are no alternate means of verification.

403.3 Confidentiality

A. Information obtained from households for SNAP purposes generally may be released to persons directly connected with the administration or enforcement of the following programs:

1. Supplemental Nutrition Assistance Program (SNAP);