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Community Action Agency budgets are approved via an RFP or Sole Source Solicitation process. OHEP also offers LAAs the opportunity to request supplemental outreach funds to support new, creative outreach initiatives aimed at increasing application numbers. Supplemental funding is allocated based on the number of applications processed in each jurisdiction. Every LAA must submit an Outreach Plan to State OHEP by the established due date. The plan should reflect the specific needs of the jurisdiction and outline all proposed outreach activities, including assurances that additional outreach/intake sites are available if administered by a Department of Social Services. The plan must also include a budget projection to support these efforts. OHEP provides a standardized template for this submission.
9.2 State OHEP Outreach Support State OHEP assists LAAs in meeting outreach requirements through a range of activities, including: ● Printing and distributing posters, brochures, and flyers to local agencies for display in high-traffic locations.
● Issuing press releases and media articles promoting the availability of assistance.
● Participating in public forums and events to raise program awareness.
● Developing informational materials for use by federal, private, and utility partners.
● Maintaining a toll-free customer service line (1-800-332-6347) for program inquiries.
● Analyzing data to inform and improve outreach strategies.
Updated May 2025