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4. Home visit reports

5. Statements from energy suppliers, vendors, or agency staff

C. Payment Suspension and Notification ● Immediate notification must be provided to the State OHEP Office ● The State OHEP Office suspends benefit payments to any supplier with a documented pattern of non-delivery or confirmed irregularities.

D. Recovery of Undelivered Benefits ● The State OHEP Office will request in writing the return of all undelivered benefits from the supplier.

Procedure: ● Send a first and, if needed, a second registered letter to the supplier’s President/CEO within 14 calendar days of each other.

If no response is received within 14 calendar days of the second letter: ● The State OHEP office will refer the case to the Maryland Central Collection Unit (MCCU) and consult with the Office of the Inspector General (OIG) and the Attorney General’s Office for further action.

● The LAA will work with impacted customers to an alternate supplier.

E. Documentation ● The LAA must maintain a file for each energy supplier fraud case, including all supporting documentation and correspondence.

Updated May 2025