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Uncooperative Applicant Fraud If an applicant refuses to cooperate with the investigation procedures outlined above: ● The LAA must thoroughly evaluate the case record and document all evidence to confirm the discrepancy was not caused by intake worker error, certifier oversight, incomplete information, or employee-assisted fraud.

5.6 Energy Supplier/Vendor Fraud Energy supplier fraud or non-compliance with OHEP contractual terms may include: ● Unusual fuel price changes

● Deliveries exceeding customer fuel tank capacity

● Repeated delivery failures

● Steering of benefits to favored suppliers by staff

A. Monitoring and Investigation ● The LAA must monitor, investigate, and document all complaints regarding energy suppliers.

B. Collection of Evidence As appropriate, the following should be collected: 1. Applicant confirmations

2. Delivery tickets

3. Invoices

Updated May 2025