Page 20

For applicants requesting a PIT Waiver based on changes in household circumstances, the following documentation must be obtained: ● Change in Household Composition: Proof of residence (e.g., lease, utility bill, or official correspondence) for any new household member.

● Household Member Age 2 or Under, or 60 and Older: A copy of the birth certificate (for minors) or government-issued photo identification (for adults).

● Medically Fragile Household Member: A completed Physician’s Certification Form from a licensed medical professional verifying the individual’s medically fragile status.

Use of PIT Waivers or Vulnerable Population Waivers PIT Waivers may be used for both: ● Regular arrearage grants, and

● Arrearage grants awarded under the Vulnerable Population Waiver (see Chapter 7). However, the procedures specific to the Vulnerable Population Waiver must still be followed when applicable. Only one arrearage grant may be awarded per household per program year. If a customer received a regular arrearage grant at the time of the original application, they are not eligible to receive a Vulnerable Population Waiver grant in the same program year, even if a PIT Waiver is submitted. Important: Under either a Point in Time (PIT) Waiver or a Vulnerable Population Waiver, a customer is eligible to receive one additional arrearage grant, up to the maximum allowable arrearage benefit, within a five-year period. 2.2 General Eligibility Criteria for USPP The Utility Service Protection Program (USPP) is designed to protect low-income households from utility shutoffs and to help manage utility bills during the heating

Updated May 2025