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Applicants who are denied will receive written notification of the denial. For further details and procedures related to denial, refer to Chapter 4.2, Denial Policy. 1.11 Review and Hearing Process OHEP applicants have the right to appeal the eligibility determination made on their application. While Local Administering Agencies (LAAs) should work to resolve any disputes informally and promptly, applicants are guaranteed access to a formal review and hearing process if the issue cannot be settled locally. For complete details on this process, refer to Chapter 5, Fraud, Repayment, and Administrative Hearing Procedures. 1.12 Payments OHEP benefit payments are issued directly to the energy suppliers of eligible households. These suppliers are responsible for delivering fuel or applying the benefit amount as a credit to the household’s existing energy account. In order to participate in the program, energy suppliers must enter into an agreement with OHEP. The agreement outlines the specific provisions and responsibilities that each participating energy supplier must adhere to. For more details, refer to Chapter 12, Grant Funds Policy.

Updated May 2025