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for a crisis grant as part of their annual application or separately if their MEAP application was submitted before the crisis season begins (see Chapter ___Crisis). 1.8 Outreach Federal regulations mandate that local agencies ensure all low-income households, including the elderly and disabled, are informed about energy assistance programs. Chapter 9 provides an overview of the outreach requirements and coordinated activities necessary to meet this obligation. Outreach efforts are carried out by OHEP, Local Administering Agencies (LAAs), and energy suppliers to ensure that all potentially eligible households, particularly those with elderly and/or disabled individuals, are made aware of available energy assistance programs. These efforts also include information on other related services that can help reduce their energy burden. 1.9 Application Process Customers can apply for OHEP through various channels. Chapter 3 outlines the available application methods. Applicants should choose the method most convenient for them, but in case of an emergency, they should apply in person at their local office or by telephone. Applications are processed by intake workers. The list of required documents for eligibility determination is detailed in Chapter 3.4, Application Requirements. At their discretion, Local Administering Agencies (LAAs) may request additional documentation from applicants if any submitted materials are deemed questionable. Applications must be processed within 45 days from receipt. 1.10 Denial Process An application may be denied for the following reasons: 1. The applicant fails to submit all required documentation to their Local Administering Agency (LAA) within 15 days of the issuance of the Request for Additional Information letter.

2. The applicant submits complete documentation but does not meet the eligibility criteria for the program.

3. The applicant has already received benefits for the program year in which they are applying.

Updated May 2025