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available energy efficiency services, self-help resources, and other assistance programs within their community. Energy Efficiency Referrals Applicants can indicate interest in energy efficiency services administered by the Maryland Department of Housing and Community Development (DHCD) on the OHEP application. Upon eligibility certification, DHCD accesses referral information through the OHEP Data Management System to offer appropriate services. Utility Service Protection Plan (USPP) Enrollment The OHEP application includes an option for utility customers to enroll in the Utility Service Protection Plan (USPP), which offers additional protections during the heating season. Coordination with Supplemental Assistance Programs OHEP works closely with the Fuel Fund of Maryland, Dollar Energy Fund, and other human service organizations to coordinate support and make referrals when a household’s energy needs exceed the available OHEP benefits. Emergency Assistance Referrals When appropriate, OHEP provides referrals to other DHS emergency assistance programs to address additional household needs. DHS also actively shares information about available OHEP services. Categorical Eligibility Referrals OHEP receives daily overnight referral files from the Eligibility & Enrollment (E&E) system, identifying households eligible for automatic energy assistance benefits through categorical eligibility provisions. 1.4 Public Participation The Office of Home Energy Programs (OHEP) encourages public involvement in the development and oversight of its program plans through the following activities: Annual Public Hearings OHEP conducts public hearings each year to gather input and feedback on proposed program operations. Notifications for these hearings are posted on the OHEP website in advance. Public Access to Program Plans and Program Data Maryland’s annual Low Income Home Energy Assistance Program (LIHEAP) State

Updated May 2025