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OPERATIONS OPERATIONS Goals & Objectives, FY2027 | 29

XV. In collaboration with other program units, to oversee the availability of WIC foods and food prescriptions.

A. In collaboration with Nutrition Services, Systems, and Fiscal implement revisions to WIC foods and food prescriptions, including changes necessary due to the new food package regulations.

B. In collaboration with Nutrition Services, monitor food prescription issuance to aid in food cost management activities.

C. In collaboration with Fiscal and Nutrition Services, monitor use and availability of contract and non- contract infant formula to ensure maximum rebates.

D. Review and evaluate eligible WIC foods for incorporation into the Massachusetts WIC Approved Food List. Collaborate with other program units to coordinate activities necessary to implement changes.

XVI. To collaborate with other program units to implement applicable components of the Massachusetts Childhood Hunger Relief Act.

A. Continue to participate in utilization of Caseload & Funding Allocation Methodologies, including standards for staffing, sites, and other program operations, as needed.

B. Track active caseload of each local program to assess monthly progress towards assigned caseload. Prepare charts for presentation of information to local program staff, WIC Advisory Council, and other interested parties.

C. Track and monitor monthly caseload trends for programs with adjunctive eligibility, identified as MassHealth, TAFDC, and SNAP.

D. Track and monitor trends from Online Applications, including quarterly MassHealth and DTA texting initiatives.

E. Work with other units to focus on customer services and address recruitment, retention, service, and operational issues at the local program level.

XVII. To collaborate with other program units on the organization, management, implementation, and review of ongoing and new activities and projects.

A. Work with Systems and other program units to upgrade Eos to incorporate necessary modifications, including new requirements and enhancements and other state IT initiatives, to improve service access, nutrition education, vendor management, operations, health-related programming and evaluation, and data for nutrition and health surveillance.

B. Work with Policy, Marketing, and Training and Fiscal Units to enhance family engagement in WIC program planning through the WIC Advisory Council and the Participation Satisfaction Survey.

C. Participate in Bureau of Family Health & Nutrition planning process and project activities and in Departmental cross-cutting initiatives.