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OPERATIONS OPERATIONS Goals & Objectives, FY2027 | 20

1. Collaborate with Nutrition Services on use of a staff deployment tool to assist local programs in maximizing efficiency of program operations and services.

2. Collect and monitor participant access to services during non- standard clinic hours, including lunchtime, evenings, and Saturday hours.

3. Collaborate with Nutrition Services, Systems and Policy, Marketing and Training to ensure access to WIC services for applicants submitting an online application.

4. Monitor and provide technical assistance to Local Programs with processing online applications to ensure timely certification.

5. Prioritize visiting and inspecting new WIC office locations to ensure compliance with regulations prior to the Local Program Evaluation process.

6. Collaborate with Nutrition Services to ensure WIC services are accessible and tailored to maximize engagement and effectiveness.

7. Collaborate with Nutrition Services to develop protocols and policies to bring WIC services to eligible populations residing in homeless shelters; provide WIC’s Homeless Policy to local agencies to share with the homeless shelters and to ensure that shelters are informed about the policy for accommodating homeless WIC participants, according to federal regulations.

B. Collaborate with Nutrition Services to develop a system and protocols for contacting recently certified participants to solicit feedback on their overall certification appointment (intake, nutrition, and benefits) and shopping experience. Provide consultation and technical assistance response to identified challenges or issues.

C. Coordinate with Fiscal to continue to offer services for individuals with limited English proficiency who require interpreter services to ensure access to WIC certification processes.

D. Analyze and report utilization of iTi Interpreter Services by language to state and local programs on a quarterly basis.

E. Collaborate with Nutrition Services to ensure the use of Teletask for automated appointment reminders, missed appointment notifications, and real time, two-way conversational text messaging at all local programs.

F. Coordinate with Systems to implement FIS’ IVR system for participants to change/unlock their PIN for existing cards remotely.

G. Provide technical assistance & guidance to Local Programs in the usage of the On-Base electronic document storage system to support secure submission of required proofs, including income, residency & identity.