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OPERATIONS OPERATIONS Goals & Objectives, FY2027 | 19

Operations The overall goal of Operations—consisting of Local Program Operations, Health & Human Service Coordination, and Vendor Systems–is to assure the provision of appropriate, quality services to all WIC participants from initial contact at the local program level through to cost efficient, effective and user-friendly food delivery at local retailers. The primary objectives for FY’27 are:

I. To support quality, participant-centered services.

A. Collaborate with other program units on the review of pertinent new federal regulations, FNA instructions and guidance, and development and implementation of new or revised policies, procedures, and reports. Update Program Manual (PM), as needed, and submit revisions for USDA approval.

B. Collaborate with Fiscal, Nutrition Services, and Policy, Marketing & Training to provide technical assistance to local programs on state policies, procedures, especially quality assurance reports, and materials, as needed. Provide technical assistance and follow-up on issues with local programs, as needed.

C. Solicit input from, and exchange information with, local programs through Local Program Training & Business Meetings, Local Program Workgroup, Operations Workgroup, and other committees.

D. Participate in the WIC Advisory Council, Medical Advisory Board, WIC Vendor Advisory Council, WIC Training Advisory Group, Family Support Coordinator, and Community Coordinator meetings, and task forces focused on WIC access.

E. Collaborate with Administration and Management, Fiscal, Nutrition Services, and Policy, Marketing & Training to visit local programs bi-annually to enhance communications and promote state staff visibility at local programs.

F. Identify and implement strategies to enhance family engagement efforts to support WIC program planning and improve the participants’ experience.

II. To increase participant access to WIC services.

A. Focus on customer service and continue to provide technical assistance to local programs on the establishment of new sites, relocation of sites, hours of operation, staff deployment & processing of participant online applications.