Page 19
Describe how the State agency, intermediaries, and E&T providers share participant data and information. Include the names of any MIS systems (or other modes of communication) used. The state agency shares participant data and information primarily through the SNAP Works Management Information System (MIS). SNAP Works is the central platform used to manage all aspects of participant engagement, including eligibility verification, referrals, assessments, employment plans, participation in E&T components, case notes, and participant reimbursements. SNAP E&T providers must create user accounts and be provisioned access to SNAP Works in order to interact with participant data. The system interfaces directly with LITE (Louisiana Integrated Technology for Eligibility), allowing providers to verify SNAP eligibility in real time using the participant’s Social Security number. If a participant is eligible and actively receiving SNAP benefits, their status appears on the Eligibility Summary screen in SNAP Works. Communication between the state agency and SNAP E&T providers is also supported through email, phone calls, Microsoft Teams meetings, and site visits to ensure effective and timely data exchange. Tasks and alerts within SNAP Works notify providers and eligibility staff of needed actions, such as referrals, reverse referrals, screening requirements, or provider determinations. This integrated system ensures accurate, real-time sharing of participant information across all levels of the E&T program. If the State uses a MIS system, describe the E&T related data that is tracked and stored in those systems (e.g. referrals, noncompliance with program requirements, provider determination, etc.), and whether the system(s) interact with each other. Louisiana uses two integrated systems—LITE and SNAP Works—to manage its SNAP E&T program. SNAP Works tracks key E&T data, including referrals, assessments, individualized employment plans, component participation, provider determinations, case notes, participant reimbursements, and employment outcomes. LITE, the eligibility system, interfaces with SNAP Works to share real-time eligibility and referral information. Tasks are automatically exchanged between the systems—for example, when a participant is referred by eligibility staff or flagged for screening during a reverse referral. This integration ensures efficient communication, accurate tracking, and coordinated case management across the SNAP E&T program. Describe the State agency’s process for monitoring E&T providers’ program and fiscal operations. Include plans for direct monitoring such as visits, as well as indirect monitoring such as reviewing program data, financial invoices, etc. The state agency uses both direct and indirect methods to monitor the programmatic and fiscal operations of its SNAP Employment and Training (E&T) providers. Direct monitoring includes conducting annual Management Evaluation Reviews and Civil Rights Reviews for all SNAP E&T providers. These reviews involve assessing participant files for accuracy and completeness, observing secure file storage practices, and ensuring the proper display of required documents such as nondiscrimination posters and complaint forms. The state agency staff also perform on-site and virtual visits to observe service delivery, offer technical assistance, and verify that providers are implementing E&T components as outlined in their contracts. Indirect monitoring is conducted on an ongoing basis and includes a monthly review of financial invoices submitted by providers. The state agency checks these invoices to ensure all claimed expenses are allowable, properly documented, and aligned with the provider’s approved budget. Additionally, providers are required to submit monthly data detailing performance metrics, such as participant enrollments, component 1/29/26, 8:19 AM State Plan LA FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-lafy26stateplan//index.html 19/115