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The State of Louisiana maintains structured and ongoing relationships with its SNAP E&T intermediaries and providers through a centralized communication and monitoring system. DCFS serves as the lead state agency for the SNAP Employment and Training (E&T) program until October 1, 2025, with Louisiana Works acting as the primary contractor for service delivery. A statewide case management system—SNAP Works—is utilized to facilitate real-time data sharing and coordination between state agencies and E&T providers. Providers are granted access to the system and use it to track participant eligibility, referrals, assessments, employment plans, component participation, and case notes, ensuring alignment and transparency across all levels of program implementation. The state agencies maintain continuous communication with the SNAP E&T providers through multiple channels, including email, phone calls, Microsoft Teams meetings, site visits, and quarterly provider meetings. Onboarding training sessions for new providers are conducted at the beginning and midpoint of each fiscal year, offering hands-on guidance on program expectations, policies, and use of the SNAP Works system. To support provider performance and compliance, the state agency assigns staff to serve as direct points of contact for technical assistance, monthly reporting, and program monitoring, with a clear separation of duties and appropriate internal controls between program staff and financial actions. The state agency performs regular evaluations through invoice reviews, performance data tracking, and annual Management Evaluation and Civil Rights reviews to ensure compliance with federal and state standards. Performance expectations are clearly outlined in provider contracts, and outcomes are assessed using Key Performance Indicators and a Performance Outcome Measures Report (POMR), which tracks metrics such as participant engagement, retention, and employment placement. This structured, multi-layered approach ensures effective communication, consistent service delivery, and strong accountability across the Louisiana SNAP E&T provider network. Describe how the State agency shares new policies, procedures, or other information with the intermediary or other E&T provider. The state agency shares new policies, procedures, and program updates with the state's contracted SNAP E&T service providers through a coordinated, multi-channel communication strategy. This includes direct outreach via email, phone calls, Zoom or Microsoft Teams meetings, and in-person site visits. The state agency utilizes the SNAP Works system to distribute official guidance and monitor provider compliance with program requirements. Additionally, quarterly SNAP E&T provider meetings are held, during which important updates are shared and provider feedback is solicited to inform continuous improvement efforts. To promote provider readiness and consistency in service delivery, the state agency conducts onboarding and refresher trainings for both new and existing providers at the beginning and midpoint of each federal fiscal year. These sessions offer in-depth instruction on program policies, data entry protocols, reporting procedures, and compliance standards. Each SNAP E&T provider is assigned a Workforce Development Consultant who serves as the primary liaison for technical assistance and ensures that providers are informed of all policy and procedural changes. This layered communication and support model fosters alignment across the provider network and ensures the timely and accurate implementation of all SNAP E&T program updates. 1/29/26, 8:19 AM State Plan LA FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-lafy26stateplan//index.html 18/115